Paralegal (Newcastle)

Banking Litigation Paralegal Newcastle

Position Type: Full-time/Permanent

Aberdein Considine are looking for a Banking Litigation Paralegal to join our fast paced team in Newcastle.

KEY RESPONSIBILITIES

• Working with a team of lawyers in the Banking Litigation team, supporting
litigation and advisory work for a range of financial services clients, including
a number of the UK’s largest banks and building societies
• Caseload will include financial services litigation such as mortgage
possession/unsecured litigation proceedings, litigation and advice in relation
to deceased borrower cases and end of term mortgages, litigation and
investigatory work regarding post-redemption mortgage balances, litigation
concerning buy-to-let residential properties such as possession claims.
• Supporting a case load in line with Regulated members of staff.
• Build and maintain relationships with financial services clients.
• Understand and meet requirements contained in Financial Conduct Authority
rules and in client service level agreements.
• Meet financial and performance targets.
• Receive support, supervision and professional development.
• Tasks required by the Partners.

SKILLS AND EXPERIENCE

Essential
• Experience or knowledge of civil litigation
• Commitment to technical excellence
• Commitment to learning, development and teamwork

APTITUDES

Essential
• Organised
• Attention to detail
• Excellent written and oral communication skills
• Professional and embodies the firms values and behaviours

ABOUT US:

Aberdein Considine is an award-winning law firm and this is a great opportunity to work in an innovative, challenging and rewarding work environment. We offer flexible and blended working in a progressive and supportive environment. In return for your hard work, you will be paid a competitive salary, receive an excellent benefits package and be part of a generous incentive and bonus scheme.

Application form

Please complete the Application Form to apply for this position

Full name

Email address

Town

County

Postcode

Phone number

What are your salary expectations

What can you bring to Aberdein Considine

What do you feel are the strengths required for the position applied for?

IT Skills (Please indicate experience and packages you are familiar with)

Upload CV (Word document or PDF)

Consent for storing submitted data

Yes, I give permission to store and process my data

ROLE OF DEPARTMENT

• Lender Service Practice Group provides a complete range of debt recovery services utilising cutting edge technology and with specialists dealing with different debt types, all operating under a centralised management system allowing us to deliver consistently exceptional service.

JOB PURPOSE

• Working on behalf of our clients dealing with technical and litigation queries during the debt recovery and litigation process. There is a strong focus on providing excellent customer service and a high level of quality in line with client Service Level Agreements

KEY RESPONSIBILITIES

• All aspects of the litigation process and debt recovery on behalf of our clients. • Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process • Compile and completion all relevant court documentation as required as part of the court/recovery process • Update client queries and provide updates/advice in a professional and efficient manner whether this is via email or via the telephone • Ensure all work is undertaken in line with internal and client SLA’s • Update external third party companies, agents or other representing parties as and when required • Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties. • Maintaining Internal and client SLA’s, • A good understanding of client scorecards and how they impact on the overall performance • Complete compliance modules and when assigned to ensure up to date knowledge of regulation and code of conduct. • Through questioning identify potential vulnerable customers and gather the appropriate information in order that the most appropriate solution can be reached by the firm and the clients. • Treat all customers fairly, professionally and within legislation • Record customer complaints where identified with the relevant information and in line with the complaints procedure • Follow all internal processes and procedures • Work effectively as part of a team and support each other as and when required

QUALIFICATIONS

Essential • GCSE or equivalent in Maths and English with a minimum grade C

SKILLS AND EXPERIENCE

• Previous experience within the Financial Services sector or a regulated environment is advantageous • Working knowledge and understanding of FCA guidelines and principles • Ability to take ownership and manage own work through to conclusion, escalating issues as appropriate • Computer Literate • Excellent Telephone Manner • Attention to detail and accuracy of work • Ability to work well within a team and on their own initiative • Enthusiastic – can do, will do approach • Passionate about the delivery of exceptional customer service and the need to treat customers fairly • Proactive problem-solving skills and the judgement to make evidence-based decisions

Paralegal Newcastle