Learning and Development Manager

Date Posted: 10/01/2025

Location: Flexible with a requirement to travel

Job Description

Position Type: Full time / Permanent

Aberdein Considine are looking for a Learning and Development Manager to join the firm. The role will involve having ownership of our learning and development strategy and being responsible for delivering that strategy across the business. As a Learning and Development Manager you will also specifically support the design and delivery of training in our Lender Services Practice Group, working with the Training and Performance Coach.

KEY RESPONSIBILITIES

Take ownership of our firm-wide learning and development strategy
Play a key role in the design and delivery of our induction programme to new colleagues
Plan and deliver basic training on our key products and systems
Work alongside existing colleagues and line managers to help to improve performance through conducting training needs analysis
Provide colleagues with the appropriate training, coaching and support to ensure that everyone is working to the best of their ability
Build strong relationships and work with tact and professionalism when necessary
Support operational change in the Firm through the design and delivery of training, policies and procedures.
An advocate for best practice; leading by example to ensure that all colleagues understand what is expected from them
Ensure that the right people receive the right training to improve their skills in the most appropriate format and at the right time. Concerns with regards to an individual’s skills or knowledge must be escalated to department management
Work with the Risk & Compliance Director and other key stakeholders across the Firm to consider regular training activities to help ensure colleagues across the Firm are fully compliant with regulatory requirements
Work with key stakeholders to ensure the performance management programme reinforces a climate of excellent customer service and high-quality performance across the firm
Support the development and implementation of comprehensive leadership training initiatives
Provide constructive feedback to relevant stakeholders across the Firm to help improve performance

Requirements

Qualifications

Essential

Minimum Four Highers (or equivalent) including English at a minimum B Grade.

Desirable

CIPD or similar learning and development qualifications

SKILLS AND EXPERIENCE

Previous experience within the Legal Services sector. An understanding of FCA guidelines and principles is advantageous
Track record in designing and executing successful training programmes
Analytical mindset to be able to identify training needs, and to consider the effectiveness of existing training modules and materials
Experience in traditional and modern training methods (mentoring, coaching, on-the-job or in the classroom training, e-learning or workshops)
Excellent communication and leadership skills, with an ability to communicate across all levels of the business
Ability to plan, multi-task and manage time effectively
Strong writing and record-keeping ability for reports, training manuals, and operational guides
Proactive and 'can-do', someone who collaborates and brings people along with them
Previous experience of a digital learning management system and the opportunities it can bring
Experience of using Articulate or other relevant software to support the delivery of training
Professional integrity
Demonstrable ability to manage issues sensitively and confidentially
Internally driven to produce excellent results
Ability to introduce change sensitively and at an appropriate pace
Excellent computer skills; including use of Microsoft Excel, PowerPoint and Word